At Gulliver Express, we understand that travel plans may sometimes change, and we are committed to providing a transparent and fair refund policy to our valued customers. The following outlines our refund policy for various scenarios:
Cancellation by the Customer:
- Refund Eligibility: If you decide to cancel your booking, your eligibility for a refund depends on the type of booking, the travel supplier’s cancellation policy, and the time of cancellation. Some bookings may be non-refundable, while others may be eligible for a partial or full refund.
- Refund Processing: To request a refund, please contact our customer support team at support@gulliverbd.com or +880 1329-643390. We will guide you through the refund process and assist you in communicating with the travel supplier.
- Cancellation Fees: In some cases, cancellation fees may apply based on the travel supplier’s policy and the timing of your cancellation. These fees will be communicated to you during the booking process.
Cancellation by the Travel Supplier:
- In the event that the travel supplier cancels your booking due to unforeseen circumstances, we will work with the supplier to secure a full refund for you, if applicable. If a refund is not possible, we will strive to provide suitable alternatives or future travel credits.
COVID-19 Related Cancellations:
- For bookings affected by COVID-19 travel restrictions or health concerns, we will assess each case individually. We will work diligently to provide the best possible solutions, which may include rescheduling your trip, offering future travel credits, or processing a refund as per the supplier’s policy.
Refund Timeframe:
- The timeframe for processing refunds may vary depending on the travel supplier’s policies and payment method used. While we aim to process refunds promptly, please allow for processing times, which may range from a few business days to several weeks.
Non-Refundable Items:
- Some travel services, such as certain flight tickets, promotional packages, or special offers, may be non-refundable. Please review the specific terms and conditions provided during the booking process.
Travel Insurance:
- We strongly recommend purchasing travel insurance that includes trip cancellation coverage. Travel insurance can provide additional protection in case of unforeseen circumstances that result in trip cancellations.
Our goal is to provide exceptional customer service and assist you throughout the refund process. If you have any questions or concerns regarding our refunds policy, please do not hesitate to reach out to our customer support team.
Please note that our refunds policy is subject to change and is governed by the terms and conditions set by the travel suppliers. We will always strive to provide the best possible solutions to meet your travel needs.
